Frequently Asked Questions
We have the answers to your questions about our customized merchandise and services. We’ve compiled a comprehensive list of common questions and concerns to provide you with the information you need.
If you still have questions, contact us any time.
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How do I get my first graphic free?
We are offering our first clients the various file types needed to create print, digital, and social media graphics! (So these files might last you forever)
- Start by choosing the product or products you want to put your logo on,
- Figure out any specifications,
- Contact us by phone, email, or contact form,
- and we will reach out to you within 24-48 hours to gather your full requests and details.
We will get your approval before creating svg, jpg, png, ai, and psd formats and sending you the usable files.
These files are yours to use as you please while your custom merch is being made and after!
How long until I get my custom merch?
We strive to have the quickest turnaround time possible from talking about product to customizing it. We will respond to all requests within 48 hours, send a quote for buyer approval within 48 hours, and production begins on payment of the invoice.
From agreement and payment of the invoice, customization can take up to a month but we send updates with every new piece of information (or weekly, as the buyer prefers)
What makes you better than just hiring an in-office marketer?
When a company is considering whether to hire a contracted marketing service or a marketing professional in-house, there are several factors to consider. Here are some of the main advantages of hiring a contracted marketing service:
1. Access to experienced professionals: A contracted marketing service typically consists of experienced professionals with a wide range of skills and expertise, such as graphic designers, social media managers, content creators, and SEO specialists. This allows for a more comprehensive and diverse marketing strategy that can be tailored to the specific needs of the business.
2. Cost-effectiveness: Hiring an in-house marketing professional can be costly, as it involves paying a salary, benefits, and other overhead expenses. In contrast, a contracted marketing service can be more cost-effective, as the business only pays for the services they need and can adjust the contract as needed to fit their budget.
3. Flexibility: A contracted marketing service can be more flexible than an in-house marketing professional, as the business can adjust the scope of work and services as needed based on their changing needs and goals. This allows for greater agility and responsiveness in adapting to changes in the market or business environment.
4. Fresh perspective and new ideas: A contracted marketing service can bring a fresh perspective and new ideas to the table, as they work with a variety of clients and industries and have a broad perspective on marketing strategies that work. This can be especially beneficial for businesses that have been operating in a specific industry for a long time and may benefit from an outsider's perspective.
5. Access to industry tools and technologies: A marketing service typically has access to various tools and technologies for marketing, such as analytics tools, marketing automation software, and social media management tools. This can help businesses stay ahead of the curve and make data-driven decisions to improve their marketing efforts without additional service subscriptions or platforms to set up.
Overall, a contracted marketing service can be a valuable investment for businesses that want to improve their marketing efforts without the cost and commitment of hiring an in-house marketing professional. By providing access to a team of experienced professionals, cost-effectiveness, flexibility, fresh perspectives and new ideas, and cutting-edge tools and technologies, a contracted marketing service can help businesses achieve their marketing goals and grow their brand.
What if I want something customized that I don’t see on your catalog?
At The Moose is Loose, we love working with our customers to create customized products that fit their unique needs and preferences.
If you don't see what you're looking for in our catalog, don't worry! We are skilled at sourcing new and innovative products to meet your specific requirements. We're always excited to take on new ideas and make them a reality, so feel free to contact us and let us know what you have in mind. We're here to help you create the perfect product that reflects your style and vision.
How does wholesale pricing work?
Wholesale pricing is shown in the Custom Merch and Dispensary Collections, MOQ is listed in the description. To qualify for checkout with wholesale pricing, we will send you a new customer information form to gather the needed information.
All wholesale custom orders must start as a quote. Contact us today to get your order started!